Return & Exchange Policy
Your satisfaction matters to us and we want you to know that!
HanaVillage understands every single purchase comes with consideration and it is sometimes necessary to make returns or exchange. Therefore, making a return request at HanaVillage has never been easier. You can return any item to us within 14 days of receiving your item.
Click on the link below based on your location to view return/exchange instructions.
HanaVillage reserves the rights not to accept return/exchange request after 14 days of grace period.
Order Cancellation Policy
Please contact HanaVillage Support Team at firstname.lastname@example.org immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel. Full refund will be issued if we have not processed your order, however if your order has been packed and ready to ship, we may charge a certain fees (10-20% of your total order) before issue refund to you. No refund will be made if your order has been shipped.
For any questions or issue of your order, contact us and HanaVillage Support Team will be glad to assist you !